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Customer Service is Not an Email

Posted by Pegasus on Oct 29, 2018 7:58:51 AM

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“Good service is good business.”
Siebel

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Topics: Pegasus Solutions, Hotels, Blog, what is hotel service, hotel guest service, hotel technology trends, hotel technology

Pegasus Solutions: A New Chapter in a Long Legacy of Innovation for Hoteliers

Posted by Pegasus on Sep 26, 2018 10:13:48 AM

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The continued evolution of Pegasus―a leading global provider of hospitality technology and services―inspires the same motivation epitomized in Gandhi’s words. At its inception, Pegasus was born from the idea that a digital era was on the horizon and that innovative distribution technology would uniquely empower hotels to distribute their product electronically to guests across all sales channels globally, beginning with travel agents. The company’s inception traces back to 1988 when 16 of the world’s largest hotel chains came together to fund a joint venture company named “The Hotel Industry Switch Company” or THISCO. This industry-first event that gave birth to enterprise electronic distribution technology and presaged the rapid growth of e-commerce in travel.

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Topics: Pegasus Solutions, Hotels, Blog, what is hotel service, hotel guest service, hotel technology trends, hotel technology

Is Your GDS Hotel Description Old News?

Posted by Pegasus on Sep 17, 2018 9:18:39 AM

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Long before the rise of the internet, the GDS (Global Distribution System) existed, with its airline origins dating back to the 1960s. Today, the GDS is used by travel agencies, travel management companies, and corporate travel managers – providing hotels with a significant source of reservations and revenue. However, with so much industry attention focused on growing direct bookings and the ever-changing OTA (Online Travel Agency) landscape, the importance of the GDS hotel booking platform can get forgotten amid all the noise.

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Topics: Pegasus Solutions, Hotels, Blog, what is hotel service, hotel guest service, hotel technology trends, hotel technology

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