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[ARTICLE] Opportunity Intersection: The Corner of Technology and Service

Posted by Glenn Wirick on Jun 7, 2018 8:27:20 AM

Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. 

By Glenn Wirick, Executive Vice President of Sales and Marketing at Pegasus Solutions

We know the hallmark of our industry is service, and that it’s at the very heart and soul of what properties across the globe deliver to guests 24 hours a day, 7 days a week, day in and day out. But it also drives revenues. Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. A study by Harvard Business Review showed that customers who have great experiences spend roughly 140 percent more than customers who have poor experiences.

But delivering exceptional service can be complicated. Combine that with a wide range of technology systems required to run a hotel, and you’ve got your hands full. It’s helpful, then, to understand the opportunities at this intersection of technology and service. After all, technology is more than just hardware and software, rather it should be a holistic system to support your entire operation and make your life easier.

The most successful properties have growth strategies that focus on three areas at this intersection of technology and service: 1) transforming the guest experience, 2) enhancing staff productivity, and 3) optimizing operational efficiencies. Here’s how each of those three areas play out and impact hotel performance.

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Topics: Hotels, Blog, hotel technology, hotel technology trends, Pegasus Solutions, hotel guest service, what is hotel service

How to Evaluate the Right Hotel Technology Provider

Posted by Glenn Wirick on Mar 6, 2018 11:33:07 AM

With so many technology vendors, which one is best for me?

Whether it is a CRS, PMS, or services that you require, there are a plethora of companies that tout the ability to deliver these products and services seamlessly. Do investigatory work, and reach out to your peers and experts to gather feedback. You may have to live with the solution you purchase for at least five to seven years - so do your homework and don’t make a selection based on pressure from the vendors.

Pegasus_Checklist, Hotel Technology Evaluation Criteria2.png 

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Topics: Hotels, Blog, hotel technology, hotel technology trends, Pegasus Solutions, hotel software, hotel management software

Join Us at HEDNA, CEO to Discuss Future of CRS

Posted by Pegasus Solutions on Jan 19, 2018 11:33:36 AM

Pegasus Solutions CEO Sean Lenahan will discuss the future of central reservations systems during a panel discussion at the HEDNA Global Distribution Conference taking place January 29-31 in Austin, TX.

Sean Lenahan is the chief executive and a board member at Pegasus Solutions and brings experience leading technological innovation across multiple industries globally, including hospitality. Lenahan also has proven expertise in positioning companies for dramatic and accelerated growth. 

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Topics: Hotels, hotel marketing, hotel digital marketing, hotel technology, Pegasus Solutions, HEDNA Austin, HEDNA

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