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[ARTICLE] Hotel Tech Partner vs. Vendor: Knowing the Difference and Why It Matters

Posted by Glenn Wirick on Aug 8, 2018 11:22:05 AM

Hotel Tech Partner vs. Vendor: Knowing the Difference and Why It Matters

By Glenn Wirick, Executive Vice President of Sales and Marketing at Pegasus Solutions

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Topics: Hotels, Blog, hotel technology, hotel technology trends, Pegasus Solutions, hotel guest service, what is hotel service

[ARTICLE] Opportunity Intersection: The Corner of Technology and Service

Posted by Glenn Wirick on Jun 7, 2018 8:27:20 AM

Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. 

By Glenn Wirick, Executive Vice President of Sales and Marketing at Pegasus Solutions

We know the hallmark of our industry is service, and that it’s at the very heart and soul of what properties across the globe deliver to guests 24 hours a day, 7 days a week, day in and day out. But it also drives revenues. Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. A study by Harvard Business Review showed that customers who have great experiences spend roughly 140 percent more than customers who have poor experiences.

But delivering exceptional service can be complicated. Combine that with a wide range of technology systems required to run a hotel, and you’ve got your hands full. It’s helpful, then, to understand the opportunities at this intersection of technology and service. After all, technology is more than just hardware and software, rather it should be a holistic system to support your entire operation and make your life easier.

The most successful properties have growth strategies that focus on three areas at this intersection of technology and service: 1) transforming the guest experience, 2) enhancing staff productivity, and 3) optimizing operational efficiencies. Here’s how each of those three areas play out and impact hotel performance.

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Topics: Hotels, Blog, hotel technology, hotel technology trends, Pegasus Solutions, hotel guest service, what is hotel service

[ARTICLE] How Hotels Can Deliver What Business Travelers Expect

Posted by Elaine Kennedy on May 9, 2018 9:42:40 AM

By catering to today’s business traveler with the right offerings, hotels can generate a stable revenue stream.

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Topics: Hotels, Blog, Pegasus Solutions, hotel guest service, what is hotel service, how to attract business travelers, what business travelers want

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